Customer feedback gathering and management tools for product-service system design
نویسندگان
چکیده
منابع مشابه
simulation and design of electronic processing circuit for restaurants e-procurement system
the poor orientation of the restaurants toward the information technology has yet many unsolved issues in regards to the customers. one of these problems which lead the appeal list of later, and have a negative impact on the prestige of the restaurant is the case when the later does not respond on time to the customers’ needs, and which causes their dissatisfaction. this issue is really sensiti...
15 صفحه اولProduct Development Decision Support System Customer-Based
Quality Function Deployment (QFD) has been traditionally used as a planning tool primarily for product development and quality improvement. In this context, many people have used QFD for making decisions on how to prioritize critical product areas from a customer perspective. However, it is the position of the author that the QFD process can be viewed as a decision support system that would enc...
متن کاملThe Developing of Customer Product Recommendation Service System
In recent years, the styles and functions of products have become very diverse due to the rapid advancement of new technologies. Before, customers were finding it hard to decide on what they would need although they have more product knowledge and choices. They were often unable to articulate their needs due to lack of specialized product knowledge, leading to the possibility of buying products...
متن کاملA multi-perspective knowledge-based system for customer service management
The e-business arena is a dynamic, complex and demanding environment. It is essential to make optimal reuse of knowledge of customer services across various functional units of the enterprise. On the other hand, it is also important to ensure that the customer service staff can access and be trained up with dynamically updated knowledge that meets the changing business environment of an enterpr...
متن کاملImpact of Customer Management System in Improving Customer Retention: Optimization of Negative Customer Feedback
Complaints today have the ability to retain customer loyalty using state of the art systems and strategies in customer relationship management to analyze and respond to a plethora of customer perception. The Majority of companies are not aware of the beneficiary utilization of customer complaints for the sake of quality improvements. Also, some companies have problems determining how resolution...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: Procedia CIRP
سال: 2018
ISSN: 2212-8271
DOI: 10.1016/j.procir.2017.12.264